High Call Volume
Legal question. Since most big companies seem to permanantly "experience unexpectedly high call volume" that effectively makes it impossible to contact them with a problem wouldn't this qualify as fraud in some cases? Specifically I am thinking of airlines, cell phone and credit card companies that require you call specific numbers to report problems. I've had this problem with Sprint, TMobile, Northwest Airlines and Paypal. I can't be the only one.
posted by P-Dog @ 6:22 PM
6 comments
6 Comments:
United Airlines. The hassles with PayPal make it not worth using, IMHO.
Thats what the speaker phone is for on the phone. I have done my own study and I took a sample of 20 phone calls made to a variey of sprint, providian, alaskair, BOA, sears, and seattle utilities. All these were to address bills as well as change my address. The average was 3 minutes wait time. And yes, I called a variety of times ranging from 10am-12pm and 5pm-7pm.
Harrinton,
I had no idea you had such a knack for investigative research. What was your Q factor?
3 minutes. I'd call that lucky. I tried to redeem a credit with Northwest Airlines and kept getting sent to a number that disconnects you after giving the "unexpected high call volume" message.
thats cause your stupid.
don't be bitter.
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