Sunday, October 22, 2006

High Call Volume

Legal question. Since most big companies seem to permanantly "experience unexpectedly high call volume" that effectively makes it impossible to contact them with a problem wouldn't this qualify as fraud in some cases? Specifically I am thinking of airlines, cell phone and credit card companies that require you call specific numbers to report problems. I've had this problem with Sprint, TMobile, Northwest Airlines and Paypal. I can't be the only one.


At Sunday, October 22, 2006 7:52:00 PM, Blogger stokediam said...

United Airlines. The hassles with PayPal make it not worth using, IMHO.

At Monday, October 23, 2006 9:55:00 AM, Blogger craigerific said...

Thats what the speaker phone is for on the phone. I have done my own study and I took a sample of 20 phone calls made to a variey of sprint, providian, alaskair, BOA, sears, and seattle utilities. All these were to address bills as well as change my address. The average was 3 minutes wait time. And yes, I called a variety of times ranging from 10am-12pm and 5pm-7pm.

At Monday, October 23, 2006 4:00:00 PM, Blogger CROW said...


I had no idea you had such a knack for investigative research. What was your Q factor?

At Monday, October 23, 2006 4:47:00 PM, Blogger P-Dog said...

3 minutes. I'd call that lucky. I tried to redeem a credit with Northwest Airlines and kept getting sent to a number that disconnects you after giving the "unexpected high call volume" message.

At Tuesday, October 24, 2006 6:21:00 PM, Blogger craigerific said...

thats cause your stupid.

At Tuesday, October 24, 2006 8:35:00 PM, Blogger P-Dog said...

don't be bitter.


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